Have the opportunity to make a positive difference and transform our patients’ lives by providing exceptional patient experiences
We attract and develop top talent so that you can fulfill your goals and aspirations
Concierge
Our concierge team is responsible for creating memorable first impressions, greeting patients, their families, visitors and contractors. They deliver VIP standards of service with a warm, caring smile to:
- New patients
- Existing patients
- Potential patients
- Providers
- Suppliers
They also assist other departments with administrative work as required.
Optometrists and Ophthalmic Technicians
Our optometrists and technicians support our ophthalmologists’ work in delivering excellent customer service standards and care to patients undergoing ophthalmic consultation, diagnostic tests, and/or surgery. This involves:
- Taking patient histories
- Performing diagnostic tests
- Preparing patients to see the doctor
They also provide appropriate and independent patient care within their experience and scope of practice and provide co-management of conditions under the supervision of our ophthalmologists. Our optometrists work as part of a team with strong professional support networks.
Customer experience consultants
Our Customer Experience Consultants provide information, assistance and an exceptional customer experience to:
- New patients
- Existing patients
- Potential patients
- Providers
- Suppliers
They are responsible for managing general website enquiries, chatbot and telephone enquiries from our four different phone lines:
- General
- Laser
- Cataract
- Mandarin
Our customer experience consultants create an important first impression by providing high-quality information on all our services and managing related administration.
Medical secretaries
Medical secretaries are a vital part of our frontline team. They are responsible for delivering optimum standards of service to patients undergoing ophthalmic consultation and/or surgery. This involves:
- Booking and rescheduling patient appointments
- Managing administrative work
- Accurate data entry on our Patient Management System
- Working alongside doctors, optometrists, technicians, and theatre staff to ensure patients are at ease throughout their journey with us
- Liaising with insurance providers to seek prior approvals where applicable
- Liaising with anaesthetists regarding surgical bookings
Theatre team
Our registered perioperative nurses are part of a multidisciplinary team delivering optimum standards of patient care pre-operatively, in the operating theatre suite, and post-operatively.
This involves:
- Reviewing and preparing all of the preoperative paperwork such as patient consent forms, medical history, allergies and health questionnaires, comforting and preparing patients before theatre admission
- Assisting the ophthalmologists during surgery
- Assisting patients post-operatively with their recovery and ensuring they are fit to be discharged following their procedure
Sterilising technicians are responsible for checking, sterilising instruments, and providing all supplies. This ensures that the scrub nurse and surgeon have all the instruments and medical supplies they need for each procedure.