Join the team and provide exceptional patient experiences

Every day you will have the opportunity to make a positive difference and transform the lives of our patients

SEE CURRENT VACANCIES

Join the team and provide exceptional patient experiences

Every day you will have the opportunity to make a positive difference and transform the lives of our patients

SEE CURRENT VACANCIES
Be part of a leading provider of eye surgery and ophthalmic care in New Zealand

Have the opportunity to make a positive difference and transform our patients’ lives by providing exceptional patient experiences

About Eye Institute

Eye Institute is one of New Zealand’s top providers of eye surgery and ophthalmic care. We offer patients the latest vision correction technology, first-class eye care and Australasia’s highly experienced eye doctors and surgeons.

Our vision to give people a quality of life they thought they could never have, underpins everything we do at the Eye Institute. We restore a person’s most valued sense, and thereby their independence.

Vibrant company culture

We embrace diversity: our people come from all corners of the globe, and different walks of life. They speak more than 20 different languages. We recognise the value that an inclusive workforce brings to the way we work and the way we provide care to our patients. We are proud to share that in February 2021, Eye Institute became the first Ophthalmology practice in Aotearoa to be Rainbow Tick Certified.

Our values

Eye Institute is a values-based organisation, and we are proud to say our people are at its heart. Our values were developed by us for us. They represent the things that are important to us -the things that influence how we behave and guide how we interact with each other and our patients.

  • Providing exceptional patient experiences,
  • Working as ONE team and
  • Demonstrating excellence in everything we do by going the extra mile.
Be part of a leading provider of eye surgery and ophthalmic care in New Zealand

We attract and develop top talent so that you can fulfill your goals and aspirations

Concierge

Our concierge team is responsible for creating memorable first impressions, greeting patients, their families, visitors and contractors. They deliver VIP standards of service with a warm, caring smile to:

  • New patients
  • Existing patients
  • Potential patients
  • Providers
  • Suppliers

They also assist other departments with administrative work as required.

Optometrists and Ophthalmic Technicians

Our optometrists and technicians support our ophthalmologists’ work in delivering excellent customer service standards and care to patients undergoing ophthalmic consultation, diagnostic tests, and/or surgery. This involves:

  • Taking patient histories
  • Performing diagnostic tests
  • Preparing patients to see the doctor

They also provide appropriate and independent patient care within their experience and scope of practice and provide co-management of conditions under the supervision of our ophthalmologists. Our optometrists work as part of a team with strong professional support networks.

Customer experience consultants

Our Customer Experience Consultants provide information, assistance and an exceptional customer experience to:

  • New patients
  • Existing patients
  • Potential patients
  • Providers
  • Suppliers

They are responsible for managing general website enquiries, chatbot and telephone enquiries from our four different phone lines:

  • General
  • Laser
  • Cataract
  • Mandarin

Our customer experience consultants create an important first impression by providing high-quality information on all our services and managing related administration.

Medical secretaries

Medical secretaries are a vital part of our frontline team. They are responsible for delivering optimum standards of service to patients undergoing ophthalmic consultation and/or surgery. This involves:

  • Booking and rescheduling patient appointments
  • Managing administrative work
  • Accurate data entry on our Patient Management System
  • Working alongside doctors, optometrists, technicians, and theatre staff to ensure patients are at ease throughout their journey with us
  • Liaising with insurance providers to seek prior approvals where applicable
  • Liaising with anaesthetists regarding surgical bookings

Theatre team

Our registered perioperative nurses are part of a multidisciplinary team delivering optimum standards of patient care pre-operatively, in the operating theatre suite, and post-operatively.

This involves:

  • Reviewing and preparing all of the preoperative paperwork such as patient consent forms, medical history, allergies and health questionnaires, comforting and preparing patients before theatre admission
  • Assisting the ophthalmologists during surgery
  • Assisting patients post-operatively with their recovery and ensuring they are fit to be discharged following their procedure

Sterilising technicians are responsible for checking, sterilising instruments, and providing all supplies. This ensures that the scrub nurse and surgeon have all the instruments and medical supplies they need for each procedure.